Team Relocations Germany Vacancies

 

Our Relocation headquarters in Mainz-Kastel (Frankfurt area) is looking for a Relocation Department Manager

Duties and Responsibilities  

- Responsible for the smooth operation of the entire relocation process, working closely with other team members who provide the day-to-day service delivery of clients’ domestic and international relocation programs to ensure success and customer satisfaction.

- Manage team member performance through mentoring

- First contact in the escalation process

- Team with Director, Client Engagement to achieve client goals by maintaining and measuring metrics through an audit driven environment.

- Work with the finance department on receivables and past-due invoices

- Responsible for managing client status reports as well as ensuring proper off-boarding and transition of files.

- Participate with sales to represent operational teams to prospective clients.

- Work closely with other entities and specialists in the industry to tailor the most suitable programme for the client

- Ability to identify any problems and find solutions to improve the process

- Must offer any additional service options to clients and negotiate terms of agreement during the relocations process

- Develop business targets and goals for the team to work towards, promoting customer service and company expansion

 

Required Skills and Experience

- 3-5 years relocation experience

- 3-5 years management experience highly preferred

- Strong ability to lead teams, recruit, manage, develop staff

- Strong problem solving and conflict resolution skills

- Financial/accounting knowledge preferred

- Strong verbal and written skills in German and English

- Additional foreign languages are not required but would be desirable

- Must possess business email etiquette and professional phone skills

- Strong communicator, able to work as part of a team and independently.

- Self-motivated and well-organised, able to problem solve using their own initiative

- Proficient in Microsoft Office and job related systems

If you are interested in this role, please submit your candidacy to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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